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  1. Governance

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  1.2 Leadership and culture
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  Role of leadership in delivering the Social Way requirements
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  Embedding a multi-disciplinary approach
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  Performance management

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  1.3 Social performance resourcing
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  Roles
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  Skills required in social performance team members
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  Team size
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  Social performance team performance metrics
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  Awareness-raising and training
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  Budget
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  External consultants and how to manage effectively

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  1.4 Social performance management committee
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  SPMC purpose and scope
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  SPMC discussion topics

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  1.5 Monitoring and evaluation
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  What is meant by monitoring versus evaluation – how do they differ?
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  Aligning monitoring and evaluation with operational risk management language
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  Considerations in monitoring and evaluation approach
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  Setting indicators
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  Considering vulnerable groups in monitoring and evaluation
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  Participatory monitoring and evaluation

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  2. Review and planning
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  2.1 About social performance review and planning

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  2.2 Guidance
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    Task 1 ‒ Conduct screening
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    Task 2 – Conduct internal context review
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    Task 3 – Determine the Area of Influence
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    Task 4 – Conduct external context review
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    Task 5 – Assess systemic vulnerability
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    Task 6 – Set long-term social performance objectives
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    Task 7 – Update the social management plan
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    Task 8 – Develop stakeholder accountability report (SAR)
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    Task 9 – Monitor and evaluate
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    Task 10 – Adjust
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    Task 11 – Report

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  3A Engagement and analysis
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  3A.1 Stakeholder engagement

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  3A.2 Guidance overview
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    Task 1 – Review context
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    Task 2 – Understand impacts, risks and opportunities
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    Task 3 – Map stakeholders
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    Task 4 – Develop a stakeholder engagement plan
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    Task 5 – Develop a Local Accountability StrategyParticipate
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    Task 6 – Engage with stakeholders
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    Task 7 – Documentation
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    Task 8 – Monitor and evaluate
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    Task 9 – Track and analyse stakeholder perspectives and feedback
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    Task 10 – Adjust
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    Task 11 – Report

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  3B Incident and grievance management
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  3B.1 About Incident and grievance management

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  3B.2 Guidance overview
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    Task 1 – Develop a grievance management procedure
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    Task 2 – Ensure grievance process follows UNGP principles
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    Task 3 – Develop a learning from incident procedure
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    Task 4 – Conduct stakeholder engagement
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    Task 5 – Receiving grievances
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    Task 6 – Screen grievances
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    Task 7 – Log grievances
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    Task 8 – Respond to grievances
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    Task 9 – Categorise grievances
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    Task 10 ‒ Assign a consequence level
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    Task 11 – Notify internal stakeholders
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    Task 12 – Investigate grievances/incidents
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    Task 13 – Resolve grievances and remediate harm
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    Task 14 – Monitor and evaluate
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    Task 15 ‒ Adjust
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    Task 16 – Report

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  3C Social and human rights impact and risk analysis (SHIRA)
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  3C.1 About social and human rights impact and risk analysis

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  3C.2 Guidance overview
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    Task 1 – Review context
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    Task 2 – Understand stakeholder perspectives
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    Task 3 – Conduct SHIRA as part of the operational risk management process
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    Task 4 – Identify the category
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    Task 5 – Determine scale
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    Task 6 – Determine site-related vulnerability
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    Task 7 ‒ Determine remediability
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    Task 8 ‒ Determine social consequence level
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    Task 9 – Assess cumulative impacts
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    Task 10 ‒ Identify risks to the business
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    Task 11 – Determine likelihood and overall consequence level
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    Task 12 – Develop bowties and controls
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    Task 13 – Engage the social performance management committee
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    Task 14 – Integrate into the management plans
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    Task 15 – Monitor and evaluate
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    Task 16 – Adjust
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    Task 17 – Report

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  4A. Socio-Economic development (SED)
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  4A.1 About SED

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  4A.2 Guidance overview
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    Task 1 – Review context
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    Task 2 – Conduct stakeholder engagements
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    Task 3 – Prioritise SED elements of a thriving community
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    Task 4 – Develop element Statements of Work
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    Task 5 – Prepare project terms of reference
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    Task 6 – Develop SED Plan
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    Task 7 – Update SHIRA
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    Task 8 – Monitor and evaluate
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    Task 9 – Adjust
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    Task 10 – Report

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  4B Contractor social management
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  4B.1 About contractor social management

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  4B.2 Guidance overview
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  Task 1 - Define and plan
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  Task 2 - Sourcing and contracting
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  Task 3 - Pre-commencement
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  Task 4 - Contract execution and performance management
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  Task 5 - Close-out

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  4C Community health and safety management
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  4C.1 About community health and safety (CHS)

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  4C.2 Guidance overview
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    Task 1 – Define the appropriate approach through scoping
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    Task 2 – Review context (data collection)
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    Task 3 – Assessment of community health and safety risks and impacts
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    Task 4 – Update SHIRA
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    Task 5 – Develop a community health and safety management plan
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    Task 6 – Provide workforce training
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    Task 7 – Monitor and evaluate
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    Task 8 – Adjust
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    Task 9 – Report

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  4D.1 Introduction

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  4D.2 Guidance overview
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    Plan overview
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    Task 1 – Identify site-induced emergencies that could impact communities
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    Task 2 – Establish internal collaboration to develop the EMP
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    Task 3 – Develop a co-ordinated approach with key external stakeholders
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    Task 4 ‒ Engage with potentially affected communities
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    Task 5 – Assess local capacity for emergency response and recovery
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    Task 6 – Update the Baseline WRAC
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    Task 7 ‒ Develop an EMP and associated TARP/emergency procedures
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    Task 8 – Response and recovery approach, including Rapid Impact Assessment
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    Task 9 ‒ Conduct training, desktop and functional exercises
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    Task 10 – Conduct an evaluation
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    Task 11 – Adjust
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    Task 12 – Report

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  4E Security management and the voluntary principles on security and human rights (VPSHR)
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  4E.1 About security management and the VPs

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  4E.2 Guidance overview
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    Task 1 – Conduct stakeholder engagement
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    Task 2 – Review external context
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    Task 3 – Review internal context
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    Task 4 – Update SHIRA
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    Task 5 – Develop security management plan
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    Task 6 – Procure private security services
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    Task 7 – Train private security staff
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    Task 8 – Work with public security forces
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    Task 9 – Develop a procedure for equipment transfers
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    Task 10 – Monitor and evaluate
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    Task 11 – Adjust
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    Task 12 – Report

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  4F Land Access, Displacement and Resettlement
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  4F.1 About land access, displacement and resettlement

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  4F.2 Guidance overview
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    Task 1 - Develop land access and displacement strategy
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    Task 2 – Update SHIRA
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    Task 3 - Develop displacement framework
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    Task 4 - Conduct scoping
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    Task 5 - Establish resource plan and management framework
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    Task 6 - Develop resettlement stakeholder engagement plan
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    Task 7 - Develop management plan
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    Task 8 - Operationalise management plan
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    Task 9 - Implement management plan
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    Task 10 - Monitoring and evaluation
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    Task 11 - Compliance reviews and close-out audits
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    Task 12 - Adjust
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    Task 13 - Report

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  4G Site-Induced migration (SIM)
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  4G.1 About SIM

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  4G.2 Guidance overview
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    Task 1 – Review context
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    Task 2 – Review comparable experiences
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    Task 3 – Analyse historic migration and population movements
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    Task 4 – Analyse present migration and population movements
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    Task 5 – Identify hotspots
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    Task 6 - Forecast site-induced migration
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    Task 7 - Conduct stakeholder engagement
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    Task 8 – Update SHIRA
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    Task 9 – Develop SIM management plan
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    Task 10 – Monitor and evaluate
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    Task 11 – Adjust
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  4.H Cultural heritage
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  4H.1 About cultural heritage

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  4H.2 Guidance overview
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    Task 1 – Review context
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    Task 2 – Conduct stakeholder engagement
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    Task 3 – Update SHIRA
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    Task 4 – Develop a cultural heritage management plan
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    Task 5 – Develop a grave relocation plan (where applicable)
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    Task 6 – Develop a chance find procedure
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    Task 7 – Monitor and evaluate
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    Task 8 – Participatory monitoring
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    Task 9 – Adjust
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  4I Indigenous peoples
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  4I.1 About indigenous peoples

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  4I.2 Guidance overview
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    Task 1 – Confirm presence of indigenous peoples
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    Task 2 – Analyse legal framework and government’s engagement with indigenous peoples
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    Task 3 – Develop a community engagement plan
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    Task 4 – Review context
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    Task 5 – Update SHIRA
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    Task 6 – Develop an indigenous peoples plan
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    Task 7 – Obtain and retain agreement free, prior and informed consent
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    Task 8 – Monitor and evaluate
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    Task 9 ‒ Adjust
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  4J Conflict Management
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  4J.1 About conflict management

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  4J.2 Guidance overview
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    Task 1 - Undertake a conflict analysis
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    Task 2 – Assess site’s conflict sensitivity and conflict management capacity
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    Task 3 ‒ Update SHIRA
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    Task 4 - Determine conflict management approach
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    Task 5 – Develop a conflict management plan
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    Task 6 - Monitor and evaluate
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    Task 7 ‒ Adjust
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  4K Artisanal and Small-Scale Mining (ASM)
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  4K.1 About ASM

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  4K.2 Guidance overview
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    Task 1 - Review context
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    Task 2 - Map and analyse ASM stakeholders
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    Task 3 - Conduct stakeholder engagement
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    Task 4 - Assess potential ASM-related impacts and risks
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    Task 5 - Determine ASM management approach
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    Task 6 - Update SHIRA
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    Task 7 - Develop an ASM management plan
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    Task 8 - Monitor and evaluate
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    Task 9 - Adjust
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