2.4. ACT
The final part of the Plan-Do-Check-Act process is to put findings into action.
Task 10 – Adjust
The status of existing stakeholder engagement activities and feedback from stakeholders should be reviewed as part of regular Social Performance team meetings and meetings. This ensures that the Social Performance team and other functions are kept up to date on what stakeholders are saying, so that this can be considered in ongoing decision-making and planning processes.
Social Performance teams should conduct an annual review of the previous year’s engagement and use the lessons learned to plan for the forthcoming year. The review should happen as part of the development of the (see Section 2). Table 3A.12 provides an overview of the issues to be covered in the review.
Table 3A.14 Annual review