Task 10 – Adjust – Anglo American Social Way toolkit

2.4. ACT

The final part of the Plan-Do-Check-Act process is to put M&E findings into action.

Task 10 – Adjust

The status of existing stakeholder engagement activities and feedback from stakeholders should be reviewed as part of regular Social Performance team meetings and SPMC meetings. This ensures that the Social Performance team and other functions are kept up to date on what stakeholders are saying, so that this can be considered in ongoing decision-making and planning processes.

Social Performance teams should conduct an annual review of the previous year’s engagement and use the lessons learned to plan for the forthcoming year. The review should happen as part of the development of the SMP (see Section 2). Table 3A.12 provides an overview of the issues to be covered in the review.

Table 3A.14 Annual review

Issues to be discussed
Social Performance team resources and capacity	Have there been any major changes in internal team capacity for stakeholder engagement? How adequate is the size of the team in relation to its engagement responsibilities? Does the team lack expertise in certain areas or specialist skills?
Socio-political and internal context	Were there any major changes in the external/internal operating environment (legal / regulatory, political or socio-economic, project changes, etc.) that affected engagement activities/outcomes? Was the team able to respond to these changes?
Cross-functional approach	• To what extent were other functions involved in engagement activities and information-sharing? • Are there specific issues (e.g. security, environment) where more support is required? • Was there adequate co-ordination between departments?
Stakeholder mapping and analysis	Did the stakeholder mapping paint an accurate picture? Have there been any significant changes amongst stakeholders – either in terms of numbers or dynamics? Were any groups (especially vulnerable groups) missed or neglected?
Previous Stakeholder Engagement Plan	Were the activities in the SEP appropriate and effective? Were the activities planned in the SEP undertaken on schedule and to budget? Why/why not?
Stakeholder engagement KPIs	Were the anticipated outputs achieved on schedule? What were the results, and how effective were they? Are the KPIs capturing the information needed to evaluate success? Do objectives need to be adjusted?
Stakeholder input (community meetings, grievances, consultation logs, opinion surveys)	What was the general feedback and what does this tell us about the status of the relationship with stakeholders, their levels of understanding of site activities, and their key areas of interest/concern? Were there any notable successes or challenges? What are the likely priorities for the forthcoming year based on the feedback?
Internal reporting	Was reporting provided in a clear and timely fashion? Was it effective in communicating priorities to the relevant Managers?

Act

Act

Act

Task 10 – Adjust

Related content

Resources

Task 10 – Adjust