3A Stakeholder engagement
3B Incident and grievance management
3C Social and human rights impact and risk analysis (SHIRA)
3A.1 Introduction
3A.2 Guidance
3A.3 Management and resources
3A.4 Tools
3B.1 Introduction
3B.2 Guidance
3B.3 Management and resources
3B.4 Tools
3C.1 Introduction
3C.2 Guidance
3C.3 Management and resources
3C.4 Tools
3A Engagement and analysis
3A.1 Stakeholder engagement
3A.2 Guidance overview
Plan
Task 1 – Review context
Task 2 – Understand impacts, risks and opportunities
Task 3 – Map stakeholders
Do
Task 4 – Develop a stakeholder engagement plan
Task 5 – Develop a Local Accountability StrategyParticipate
Task 6 – Engage with stakeholders
Task 7 – Documentation
Check
Task 8 – Monitor and evaluate
Task 9 – Track and analyse stakeholder perspectives and feedback
Act
Task 10 – Adjust
Task 11 – Report
Resource Document Holder
About this section
About stakeholder engagement
Guidance overview
3B.1 About Incident and grievance management
3B.2 Guidance overview
Task 1 – Develop a grievance management procedure
Task 2 – Ensure grievance process follows UNGP principles
Task 3 – Develop a learning from incident procedure
Task 4 – Conduct stakeholder engagement
Task 5 – Receiving grievances
Task 6 – Screen grievances
Task 7 – Log grievances
Task 8 – Respond to grievances
Task 9 – Categorise grievances
Task 10 ‒ Assign a consequence level
Task 11 – Notify internal stakeholders
Task 12 – Investigate grievances/incidents
Task 13 – Resolve grievances and remediate harm
Task 14 – Monitor and evaluate
ACT
Task 15 ‒ Adjust
Task 16 – Report
About incident and grievance management
3C.1 About social and human rights impact and risk analysis
3C.2 Guidance overview
Task 2 – Understand stakeholder perspectives
Task 3 – Conduct SHIRA as part of the operational risk management process
Task 4 – Identify the category
Task 5 – Determine scale
Task 6 – Determine site-related vulnerability
Task 7 ‒ Determine remediability
Task 8 ‒ Determine social consequence level
Task 9 – Assess cumulative impacts
Task 10 ‒ Identify risks to the business
Task 11 – Determine likelihood and overall consequence level
Task 12 – Develop bowties and controls
Task 13 – Engage the social performance management committee
Task 14 – Integrate into the management plans
Task 15 – Monitor and evaluate
Task 16 – Adjust
Task 17 – Report
About social and human rights impact and risk analysis