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3B Tool 1 ‒ Examples of grievance classification

Table 3B.7 Examples of grievance classification

Example of grievance

Example of associated (actual or potential) incident categories

Use of force by site security forces in handling protests directed at the site

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with social consequence in case use of force resulted in impacts on community member(s) in terms of stress/mental health, injury, death. Captured in the ‘Community Health and Safety’ category
  • Incident with social consequence in terms of affecting a person’s right to freedom from violence and conflict. Captured in the ‘Personal and Political Security’ category

Police harassment against individuals protesting against the site

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with social consequence in case use of force resulted in impacts on community member(s) in terms of stress/mental health. Captured in the ‘Community Health and Safety’ category
  • Incident with social consequence in terms of affecting a person’s right to freedom from harassment. Captured in the ‘Personal and Political Security’ category

Insufficient compensation paid by site

  • Incident with reputational consequence
  • Incident with social consequence, resulting in impacts on access to financial assistance. Captured in the ‘Economic’ category

Unfair compensation paid by site

  • Incident with reputational consequence
  • Incident with social consequence in case the situation impacted on livelihoods. Captured in the ‘Economic’ category
  • Incident with potential financial consequences in case there are indications that community could protest against the site due to this issue
  • Incident with social consequence in case procurement procedures and/or opportunity allocation are unfair or discriminatory. Captured in the ‘Personal and Political Security’ category

Unfair site procurement process

  • Incident with reputational consequence
  • Incident with social consequence in case the situation impacted on livelihoods. Captured in the ‘Economic’ category
  • Incident with potential financial consequences in case there are indications that community could protest against the site due to this issue
  • Incident with social consequence in case procurement procedures and/or opportunity allocation are unfair or discriminatory. Captured in the ‘Personal and Political Security’ category

Inadequate livelihood restoration as result of economic displacement

  • Incident with reputational consequence
  • Incident with social consequence, resulting in impacts on livelihoods. Captured in the ‘Economic’ category

Inadequate housing provided as result of physical displacement

  • Incident with reputational consequence
  • Incident with social consequence, resulting in impacts on housing. Captured in the ‘Infrastructure and Services’ category

Damage to houses owing to fly rock, pipeline vibrations, etc.

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with social consequence in case of impacts on community member(s) in terms of stress/mental health. Captured in the ‘Community Health and Safety’ category
  • Incident with social consequence, resulting in impacts on housing. Captured in the ‘Infrastructure and Services’ category

Fear of tailings dam collapse

  • Incident with social consequence in case of impacts on community member(s) in terms of stress/mental health captured in the ‘Community Health and Safety’ category

Air pollution

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with environmental consequence
  • Incident with social consequence in case of impacts on community member(s) in terms of stress/mental health, even in a case where air emissions are within legal limits. Captured in the ‘Community Health and Safety’ category
  • Incident with social consequence in case of impacts on community member(s) in terms of physical health. Captured in the ‘Community Health and Safety’ category

Speeding/reckless driving of contractor trucks in village

  • Incident with reputational consequence
  • Incident with social consequence in case of impacts on community member(s) in terms of stress/mental health Captured in the ‘Community Health and Safety’ category
  • Potential incident with social consequence; i.e. near-miss in terms of collision with community member or community member vehicle. Captured in the ‘Community Health and Safety’ category

Site trucks in community causing dust

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with environmental consequence
  • Incident with social consequence in case of impacts on community member(s) in terms of stress/mental health, even in cases where dust emissions are within legal limits. Captured in the ‘Community Health and Safety’ category
  • Incident with social consequence in case of impacts on community member(s) in terms of physical health. Captured in the ‘Community Health and Safety’ category

Lack of site training opportunities

  • Incident with reputational consequence
  • Incident with potential financial consequences in case there are indications that community could protest against the site due to this issue
  • Incident with social consequence in terms of access to training Captured in the ‘Socio-Cultural Networks’ category

Damage to Anglo American office as a result of community violence

  • Incident with financial consequence
  • Incident with potential safety consequence in case Anglo American staff could have been injured

Not enough jobs available at site

  • Incident with reputational consequence
  • Incident with potential financial consequences in case there are indications that community could protest against the site due to this issue

Insufficient disclosure of information about site potential impacts

  • Incident with reputational consequence
  • Incident with social consequence as it prevents community members from participating in company engagement and consultation. Captured in the ‘Personal and Political Security’ category

Non-representative consultation process applied by site

  • Incident with reputational consequence
  • Incident with social consequence as it prevents community members from participating in company engagement and consultation. Captured in the ‘Personal and Political Security’ category

Non-accessible site external grievance mechanism

  • Incident with reputational consequence
  • Incident with social consequence as it prevents community members from participating in company engagement and consultation. Captured in the ‘Personal and Political Security’ category

Site does not adhere to timelines set in external grievance process

  • Incident with reputational consequence
  • Incident with social consequence as it prevents community members from participating in company engagement and consultation. Captured in the ‘Personal and Political Security’ category

Non-delivery of community investment projects

  • Incident with reputational consequence
  • Incident with social consequence if absence of community project impacts on community livelihoods. Captured in the ‘Economic’ category
  • Incident with social consequence if absence of community project impacts on community infrastructure or services. Captured in the ‘Infrastructure and Services’ category

Unfair allocation of local procurement opportunities

  • Incident with reputational consequence
  • Incident with social consequence in case procurement procedures and/or opportunity allocation are unfair or discriminatory. Captured in the ‘Personal and Political Security’ category
  • Incident with social consequence in case procurement procedures and/or opportunity allocation have led to reduced access to work. Captured in the ‘Economic’ category

Government does not provide enough electricity

  • Grievance should be screened out as it is not in scope for the external grievance process

Community protest against site

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with potential safety consequence in case Anglo American staff could have been injured
  • Incident with financial consequence

Excessive working hours of subcontractor workers

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with social consequence as it affects access to labour rights. Captured in the ‘Personal and Political Security’ category

Off-site collision between site vehicle and community vehicle, resulting in damage to community-member vehicle

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with financial consequence
  • Incident with social consequence in terms of damage to community member asset/property. Captured in the ‘Infrastructure and Services’ category

Off-site collision between site vehicle and community vehicle, resulting in death of community member

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with financial consequence
  • Incident with social consequence in case of impacts on community member(s) in terms of physical health. Captured in the ‘Community Health and Safety’ category

Sub-contractor not paying wages on time

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with social consequence as it impacts workers’ level of income generation. Captured in the ‘Economic’ category

Sub-contractor using violence against its workers

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with social consequence as it impacts workers’ right to freedom from violence and harassment. Captured in the ‘Personal and Political Security’ category

Damage to protected habitat owing to site construction

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with environmental consequence
  • Incident with financial consequence
  • Incident with social consequence, in case destruction of protected habitat results in impacts on livelihoods. Captured in the ‘Economic’ category

Contamination of water affecting crops or animals

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with environmental consequence
  • Incident with financial consequence
  • Incident with social consequence, in case water contamination results in impacts on livelihoods. Captured in the ‘Economic’ category
  • Incident with social consequence, in case perception of discharge results in impacts on stress/mental health, even in case water may not have been contaminated. Captured in the ‘Community Health and Safety’ category

Discharge quality of water exceeds licence conditions

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with environmental consequence
  • Incident with financial consequence
  • Incident with social consequence, in case discharge results in impacts on livelihoods. Captured in the ‘Economic’ category
  • Incident with social consequence, in case discharge results in impacts on physical health. Captured in the ‘Community Health and Safety’ category
  • Incident with social consequence, in case perception of discharge results in impacts on stress/mental health, even in case the discharge of water quality does not exceed license conditions. Captured in the ‘Community Health and Safety’ category

Site using too much water, affecting community water availability

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with environmental consequence
  • Incident with financial consequence
  • Incident with social consequence, in case lack of water availability results in impacts on livelihoods. Captured in the ‘Economic’ category
  • Incident with social consequence, in case lack of water availability results in impacts on physical health. Captured in the ‘Community Health and Safety’ category
  • Incident with social consequence, in case perception of lack of community water results in impacts on stress/mental health, even in a case where the discharge of water quality does not exceed licence conditions. Captured in the ‘Community Health and Safety’ category

Non-permitted bush clearing

  • Incident with reputational consequence
  • Incident with legal consequence
  • Incident with environmental consequence
  • Incident with financial consequence
  • Incident with social consequence, in case the bush clearing results in impacts on livelihoods. Captured in the ‘Economic’ category

Crime or illegal conduct by site worker

  • Incident with legal consequence
  • Incident with social consequence, in case the crime is perpetrated against a community member and affects the community member’s livelihood assets. Captured in the ‘Economic’ category
  • Incident with social consequence, in case the crime is perpetrated against a community member and affects the community member’s physical security. Captured in the ‘Personal and Political Security’ category
  • Incident with social consequence, in case the crime is perpetrated against a community member and affects the community member’s property. Captured in the ‘Infrastructure and services’ category
  • Incident with social consequence, in case the crime is perpetrated against a community member and affects the community member’s physical or mental health. Captured in the ‘Community health and safety’ category

Unsafe worker accommodation

  • Incident with reputational consequence
  • Incident with safety consequence, as it affects worker safety
  • Incident with social consequence, as it affects labour rights
  • Captured in the ‘Personal and Political Security’ category

3B Tool 2 ‒ Sample grievance process

3.Engagement and analysis | 3B Incident and grievance management
3.Engagement and analysis  |  3B Incident and grievance management