Task 3 - Develop a Learning from Incident Procedure
The Learning from Incident Group Standard and the Social Way Policy require sites to have a Learning from Incident procedure in place. The purpose of the procedure is to outline the site’s approach for managing all types of incidents (i.e. those with financial, legal, reputational, social, environmental, and/or safety consequences) in accordance with the Group Standard on Learning from Incident.
The procedure should outline the roles and responsibilities and timelines with regards to incident reporting, assigning consequence levels, recording, notification, investigation using the Learning from Incidents (LFI) methodology, action planning, and close-out, all of which should be in accordance with the Group Standard on Learning from Incident. The procedure should also outline a process to evaluate the effectiveness of the site’s approach to Learning from Incident on at least an annual basis.
investigation results should inform the grievance resolution process. Some sites may choose to integrate the site’s grievance management procedure into the site’s Learning from Incident procedure.