The internal notification process for grievances is the same as the internal notification process for incidents. The Standard on Learning from Incident outlines the process for internal notification for incidents.
Grievances may be an indicator of wider stakeholder concerns and may involve reputational risks or be a precursor to (or an opportunity to avoid) legal proceedings. It is therefore important that site management (and in some cases and/or Group) is notified of grievances as appropriate.
Table 3B.4 Site internal notification of grievances
| Preliminary consequence Level |
Site internal notification |
| Level 1 |
Log within 48 hours
Notify Manager within three days
Notify other heads of departments (HoDs) as relevant within five days |
| Level 2-3 |
Log within 24 hours
Notify Manager within 24 hours
Notify other as relevant within two days
Notify (as appropriate) within three days |
| Levels 4-5 |
Log immediately
Notify Manager, relevant and immediately
Notify Legal, and Group Head of within 24 hours |